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Article #97: Business Needs vs. Network Performance: Critical Challenges Facing Network Managers

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Networking is getting tougher. Networks transient network conditions and
must deliver a growing range of services, discovering the root causes of these
from ERP, CRM and email to VoIP and web problems.
services applications, each of which has 4) Accelerated time-to-benefit for new
its own idiosyncrasies and requirements. and/or upgraded applications
Each new service introduced onto the When C-level executives decide to make
network contends for available resources investments in new applications and
with every other service, impacting the services, they want to see those
network's ability to support the investments pay off quickly. That's why
business. the slow, staged production roll-outs of
Meanwhile, the network itself is the past won't cut it anymore. Instead,
constantly changing. New locations are networking teams need to be able to
added - some of which may be in another quickly deploy new applications across
country or on another continent. the enterprise. This can only happen if
Equipment is upgraded and/or caution and uncertainty about the actual
re-configured. New management and/or behavior of these applications in the
security tools may themselves impact production environment is replaced by
service performance. Decisions about data confidence and certainty in '05.
center consolidation and business 5) More intelligent planning for and
re-organization also affect the network support of business growth
in different ways. All of this makes the Network managers constantly have to cope
network a highly dynamic environment with change. They have to determine how
where even subtle changes can have a increases in network utilization will
major, unforeseen impact on application affect application performance. They have
performance and availability. to decide how to best engineer the
Yet business users expect this complex network to support business expansion,
environment to be as reliable as re-organization or mergers and
electricity - despite the fact that acquisitions. However, they can only do
networking budgets are not being so if they have an effective means of
increased in proportion to these growing performing capacity planning tasks and
challenges. So network managers can't assessing a full range of "what-if"
simply over-provision network scenarios. Such scenarios are also
infrastructure to make sure every service critical for formulating realistic
has all the bandwidth it needs. Moreover, contingency plans that can ensure
over provisioning may not even solve the business continuity under a variety of
problem and/or ensure the required level possible conditions.
of performance. Looking at these challenges, it quickly
That's why network managers are facing becomes evident that conventional
many challenges, including: production network management tools alone
1) Pinpointing potential network are no longer sufficient for today's
performance issues early in the networking teams. These tools are great
development lifecycle for monitoring the production network and
Ideally, the impact of the network on a discovering certain types of problems -
new application or service should be but they don't enable network managers to
dealt with from the very beginning of the validate new technologies and
development process - when potential applications before they're deployed on
problems are much easier and less the production network. They also force
expensive to fix. Unfortunately, this is network managers to solve problems that
rarely the case. Problems with an should have been addressed in application
application's "networkability" are design.
typically discovered only after its Conventional tools aren't very helpful
roll-out into the production environment for troubleshooting intermittent and/or
is initiated. At that point, it's usually transient network problems either, since
too late to make any significant changes they don't provide a means of
in the application's design. So the reconstructing and analyzing such
problem gets pushed onto the shoulders of intermittent conditions. Nor do they help
the networking team. That's why, in '05, accelerate production roll-outs,
smart network managers will focus on facilitate experimentation with "what-if"
nipping these problems in the bud. scenarios, or support formulation of
2) Validating new or modified network contingency plans.
applications and infrastructure before So what's an overworked, under-resourced
they are deployed in production network manager to do? The answer is to
As the network becomes more complex and look at network modeling technologies.
more critical to the day-to-day-operation These technologies provide an environment
of the business, network performance in which new applications, technologies
related risks associated with application and problem-solving strategies can be
and infrastructure change are continuing safely and thoroughly evaluated. Because
to rise. In fact, some of the worst they allow an application's network
business interruptions that companies behavior to be fully validated before
have historically experienced have not it's deployed in the production
been the result of unexpected equipment environment, these technologies also
failure. They've been the unexpected empower network managers to perform more
consequence of a planned modification. rapid, glitch-free roll-outs. Plus,
Networking teams must therefore implement modeling technologies are uniquely able
change management best practices in '05 to provide insight into any number of
that prevent them from having to put out "what-if" scenarios - so network managers
fires that they accidentally started can make plans for growth, corporate
themselves. re-structuring and/or disaster recovery.
3) Improved troubleshooting of "Empirical" modeling solutions offer
intermittent/transient network problems today's network management teams
One of the most frustrating things for a particularly excellent business value,
network manager is dealing with a problem because of their accuracy and relative
that keeps disappearing before it can be ease of implementation. This accuracy and
adequately understood and remedied. ease is achieved by running the actual
However, as the business's tolerance for applications against a model that uses
network interruptions continues to drop, captured conditions from the production
these intermittent problems will become a environment. The result is a clear
bigger management issue. So this year, understanding of the user experience well
network management teams need to develop ahead of deployment.
more effective methods for capturing






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