| When it comes to diagnosing the modem and any | | | | work. Bad or incorrect drivers can cause the |
| other computer problem,always start with the | | | | modem to disconnect as well as not work at |
| most obvious first.Modem problems may be | | | | allIf you noticed that the device driver was |
| repaired as fast as re-booting the computer | | | | either missing or corrupt in the modem |
| or can be as complex as resolving hardware | | | | icon,follow the instructions to update the |
| conflicts.First remember to check for the | | | | device driver.If some cases,you may have to |
| most obvious signs of trouble,such as loose | | | | completely remove the old modem from thw |
| connections at the rear of the computer for | | | | Windows Device Manager.Once it has been |
| external modems.Internal modems may have | | | | removed from Windows, reboot the computer and |
| their retaining screw at the expansion slot | | | | Windows will detect the modem and |
| loose are missing.Phone line connections may | | | | automatically re-installs the the device |
| simply be inserted in the wrong | | | | driver.If your modem came with an |
| connector.Nearly all internal modems are | | | | installation cdrom or diskette,use the |
| inserted into the PCI or Peripheral Component | | | | software the disk rather than the one in |
| Interconnect slot in the system unit.NO POWER | | | | Windows.Once you are up and running,the first |
| AT THE MODEMFor Internal Modems,first try | | | | thing you should do is to visit the modem's |
| inserting the modem in a different PCI | | | | support web site and search for any software |
| Slot.Reboot the computer and click on | | | | patches or updated drivers to download.COMMON |
| Start,Control Panel,and click the Phone And | | | | BROADBAND PROBLEMSThe most common high speed |
| Modems icon if you have Windows XP as your | | | | internet problems whether its dsl or cable |
| operating system.Then click on | | | | connections are not being able to log on and |
| modems,properties,and look for the statement | | | | poor signal.If the Cable modem often |
| "This Device Is Working Properly". You can | | | | reboots,you should check to see if your |
| click on Diagnostics and run a test to see if | | | | signal indicator is strong.If the signal |
| the modem has power as well.External modems | | | | seems good,electronic signal from mobile |
| can be checked for power by inspecting the | | | | phones and other devices nearby may be |
| adapter plug to see if it is plugged in | | | | interfering with the signal.Stop and look |
| completely.Look to see if any indicator | | | | behind the cable or dsl modem to see if the |
| lights flashing and be certain you are using | | | | connections have worked themselves loose or |
| the adapter for your modem.Be sure the surge | | | | have come off completely.Be sure the |
| protector or wall outlet is providing power | | | | connections have not be damaged in any |
| by plugging in a lamp or a radio.If the radio | | | | way.The modem is connected to an Ethernet |
| works,the culprit may be the adapter or the | | | | card which will receive and send signals to |
| external modem itself.If you purchased the | | | | the computer.Look at the rear of the card and |
| modem in your town,you may have the chance to | | | | see if the green indicator is on.If not,there |
| return to the store and ask the technician to | | | | is a problem with the card installation or |
| test it with a known good power adapter.You | | | | the card may be faulty.If the ehthernet card |
| can been replace either the adapter or | | | | in the computer become loose, your high speed |
| modem.MODEM DISCONNECTS OFTENIf your | | | | Internet reception will be interruppted. |
| modem,whether internal or external,is working | | | | Place a finger on the ethernet card and try |
| but disconnects from the Internet very | | | | to move it. If you can,open the system unit |
| often,without warning,check to be sure your | | | | case and tighten the card.If the ethernet |
| call waiting option is not enabled.Another | | | | card has become loose,it may be a good idea |
| culprit that cause this headache is line | | | | to remove it and inspect the yellow contacts |
| noise.This noise and interference can be | | | | to be certain they are not dirty or |
| caused by such things as loose wiring.Poor | | | | damaged.Power will not transfer to the card |
| waterproofing,old wiring,worn phone jacks are | | | | should this be the case.Other causes may be |
| some causes that will result in line noise. | | | | the main wiring to the modem may be |
| Make sure no other equipment is using the | | | | faulty.The vacuum cleaner or the power tools |
| same line that your modem is on.Be sure other | | | | your son is using in the garage may be |
| devices as your fax machine, answering | | | | causing the problem as well.And we cannot |
| machines or even security alarms are not | | | | omit the idea that the cable or dsl modem |
| sharing the same line as your modem.Other PCI | | | | themselves may be faulty.While you're |
| devices may be causing conflicts with your | | | | learning about your computer,understand the |
| modem.Clicking the Control Panel ,and | | | | modem at every level and do so now while it |
| clicking the modem icon will show the message | | | | is still in good operating order.Print or |
| "This Device Has A Problem" or somthing | | | | write down modem and all troubleshooting |
| similar if there is a conflict.Windows will | | | | tips.Put these troubleshooting tips in a |
| offer ways to resolve the conflict. Take the | | | | binder or at least in a safe place so you can |
| time to carefully follow instructions | | | | refer to them should your PC fail to |
| tocorrect any conflicts that may be | | | | boot.Knowing about your computer takes time |
| present.Loose data lines for Internal modems | | | | and effect but you be glad you took the time |
| and loose or damaged connectors for External | | | | should your system goes on the blink.Otis F. |
| modems can cause data lost as well.Visual | | | | Cooper is solely dedicated to boosting the |
| check and double check these | | | | knowledge and confidence of every computer |
| connections.MODEM IS PRESENT BUT WILL NOT | | | | user. Use his informative articles and videos |
| WORKThe external and internal modem must have | | | | to understand all about the PC. |
| device drivers installed before they will | | | | |