| When it comes to diagnosing the modem and any | | | | work. Bad or incorrect drivers can cause the modem |
| other computer problem,always start with the most | | | | to disconnect as well as not work at allIf you noticed |
| obvious first.Modem problems may be repaired as | | | | that the device driver was either missing or corrupt in |
| fast as re-booting the computer or can be as | | | | the modem icon,follow the instructions to update the |
| complex as resolving hardware conflicts.First | | | | device driver.If some cases,you may have to |
| remember to check for the most obvious signs of | | | | completely remove the old modem from thw |
| trouble,such as loose connections at the rear of the | | | | Windows Device Manager.Once it has been removed |
| computer for external modems.Internal modems may | | | | from Windows, reboot the computer and Windows |
| have their retaining screw at the expansion slot loose | | | | will detect the modem and automatically re-installs |
| are missing.Phone line connections may simply be | | | | the the device driver.If your modem came with an |
| inserted in the wrong connector.Nearly all internal | | | | installation cdrom or diskette,use the software the |
| modems are inserted into the PCI or Peripheral | | | | disk rather than the one in Windows.Once you are up |
| Component Interconnect slot in the system unit.NO | | | | and running,the first thing you should do is to visit the |
| POWER AT THE MODEMFor Internal Modems,first | | | | modem's support web site and search for any |
| try inserting the modem in a different PCI | | | | software patches or updated drivers to |
| Slot.Reboot the computer and click on Start,Control | | | | download.COMMON BROADBAND PROBLEMSThe |
| Panel,and click the Phone And Modems icon if you | | | | most common high speed internet problems whether |
| have Windows XP as your operating system.Then | | | | its dsl or cable connections are not being able to log |
| click on modems,properties,and look for the | | | | on and poor signal.If the Cable modem often |
| statement "This Device Is Working Properly". You | | | | reboots,you should check to see if your signal |
| can click on Diagnostics and run a test to see if the | | | | indicator is strong.If the signal seems good,electronic |
| modem has power as well.External modems can be | | | | signal from mobile phones and other devices nearby |
| checked for power by inspecting the adapter plug to | | | | may be interfering with the signal.Stop and look |
| see if it is plugged in completely.Look to see if any | | | | behind the cable or dsl modem to see if the |
| indicator lights flashing and be certain you are using | | | | connections have worked themselves loose or have |
| the adapter for your modem.Be sure the surge | | | | come off completely.Be sure the connections have |
| protector or wall outlet is providing power by plugging | | | | not be damaged in any way.The modem is |
| in a lamp or a radio.If the radio works,the culprit may | | | | connected to an Ethernet card which will receive and |
| be the adapter or the external modem itself.If you | | | | send signals to the computer.Look at the rear of the |
| purchased the modem in your town,you may have | | | | card and see if the green indicator is on.If not,there is |
| the chance to return to the store and ask the | | | | a problem with the card installation or the card may |
| technician to test it with a known good power | | | | be faulty.If the ehthernet card in the computer |
| adapter.You can been replace either the adapter or | | | | become loose, your high speed Internet reception will |
| modem.MODEM DISCONNECTS OFTENIf your | | | | be interruppted. Place a finger on the ethernet card |
| modem,whether internal or external,is working but | | | | and try to move it. If you can,open the system unit |
| disconnects from the Internet very often,without | | | | case and tighten the card.If the ethernet card has |
| warning,check to be sure your call waiting option is | | | | become loose,it may be a good idea to remove it |
| not enabled.Another culprit that cause this headache | | | | and inspect the yellow contacts to be certain they |
| is line noise.This noise and interference can be caused | | | | are not dirty or damaged.Power will not transfer to |
| by such things as loose wiring.Poor waterproofing,old | | | | the card should this be the case.Other causes may |
| wiring,worn phone jacks are some causes that will | | | | be the main wiring to the modem may be faulty.The |
| result in line noise. Make sure no other equipment is | | | | vacuum cleaner or the power tools your son is using |
| using the same line that your modem is on.Be sure | | | | in the garage may be causing the problem as |
| other devices as your fax machine, answering | | | | well.And we cannot omit the idea that the cable or |
| machines or even security alarms are not sharing the | | | | dsl modem themselves may be faulty.While you're |
| same line as your modem.Other PCI devices may be | | | | learning about your computer,understand the modem |
| causing conflicts with your modem.Clicking the Control | | | | at every level and do so now while it is still in good |
| Panel ,and clicking the modem icon will show the | | | | operating order.Print or write down modem and all |
| message "This Device Has A Problem" or somthing | | | | troubleshooting tips.Put these troubleshooting tips in a |
| similar if there is a conflict.Windows will offer ways to | | | | binder or at least in a safe place so you can refer to |
| resolve the conflict. Take the time to carefully follow | | | | them should your PC fail to boot.Knowing about your |
| instructions tocorrect any conflicts that may be | | | | computer takes time and effect but you be glad you |
| present.Loose data lines for Internal modems and | | | | took the time should your system goes on the |
| loose or damaged connectors for External modems | | | | blink.Otis F. Cooper is solely dedicated to boosting the |
| can cause data lost as well.Visual check and double | | | | knowledge and confidence of every computer user. |
| check these connections.MODEM IS PRESENT BUT | | | | Use his informative articles and videos to understand |
| WILL NOT WORKThe external and internal modem | | | | all about the PC. |
| must have device drivers installed before they will | | | | |