| MULTI-MILLION DOLLAR loses occur every
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| | problems due to incomplete testing
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| day due to poor application testing
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| | designs--and missing the true "gotchas."
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| plans, too much trust in automated
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| | Network & Application testing crosses
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| testing tools and a general lack of the
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| | many corporate departments and
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| big picture. Plans are made without
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| | boundaries. This wears people down and
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| understanding how IT all works together.
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| | makes them ready to accept any result
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| Yet more automated tools hit the market
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| | that will at least get the testing
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| every day. The Web is alive with ads for
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| | completed. The results are not surprising
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| software that will do the following:
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| | from this perspective. The incident of
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| Analyze your application response time
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| | "successful" application performance in
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| from the perspective of the User
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| | testing is not equal to the incidence of
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| experience. End to End transparent
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| | successful application performance in
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| application monitoring. Create "Load"
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| | real-life. Network & application
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| that exactly simulates user experience.
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| | performance problems continue on--month
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| Automate application performance analysis
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| | after month, year after year. Users stop
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| & troubleshooting. Based on these
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| | sending in tickets but still complain to
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| products and their claims, you would
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| | their manager. This results in a schism
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| think that the goal of IT Management is
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| | between perceived problems and reported
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| to automate all aspects of Network &
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| | problems. The Solution: There is really
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| Application Performance Troubleshooting.
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| | only one consistently successful approach
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| Nevertheless, here is an important
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| | to troubleshooting under-performing
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| question: Is that not a little like
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| | networks & applications, the Network &
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| asking a chicken to guard the chicken
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| | Application Performance Analysis Team.
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| coop? Who is monitoring the monitor tool?
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| | This approach has a near 100% success
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| Is it not just another application? This
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| | rate at providing resolution. It involves
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| goes around in circles. Humans use tools,
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| | utilizing a highly skilled "SWAT" team of
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| highly skilled and experienced humans. To
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| | individuals that look at all the
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| rely so heavily on automation to monitor
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| | component factors. These factors include
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| other automation is to hope one potential
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| | the following: Servers Directory Services
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| failure catches another potential
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| | Operating Systems TCP issues Other
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| failure. Furthermore, our experience has
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| | Protocol Issues Workstation builds LAN
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| shown that companies all too often
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| | Issues WAN Issues User Skills & Training
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| utilize under-skilled staff for these
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| | Database Optimization Interaction with
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| roles, hoping that the tool will know
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| | other Applications Server Consolidation /
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| what to do with itself or simple default
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| | Virtualization Issues The team works with
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| configurations will apply. Catch 22?
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| | a client's Subject Matter Experts for the
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| Well, yes. You cannot take the need for
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| | application and database involved.
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| skill, training and experience out of the
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| | Frequently, a Network & Application
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| equation; even if you believe automated
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| | Performance Analysis Team member is the
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| tools can do the job. Yet experience has
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| | first to understand the application from
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| shown that not only do many automated
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| | the bottom up to the top. People working
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| tools not perform exactly as anticipated,
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| | with other humans--interviewing users,
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| the skill level of the human being
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| | network staff, application staff and
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| configuring these tools and tests is
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| | others--utilizing protocol analyzers such
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| critical to the success of the test. Here
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| | as Sniffer, Ethereal, WireShark and
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| are a few typical problems: It is the
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| | others, will find the problem
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| business user, possibly backed up by the
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| | consistently. Resolution is always the
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| application Subject Matter Expert (SME)
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| | Primary Goal. Barry Koplowitz founded
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| that designs most automated application
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| | Interpath Technologies Corporation in
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| tests. Between them there is little
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| | 1999. He has been consulting in the IT
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| expertise regarding the network
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| | field since 1984 and has specialized in
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| components, Operating Systems and TCP
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| | the area of Network & Application
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| aspects of the way the application works
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| | Analysis/Troubleshooting--with various
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| on a network--or across a WAN. Frequently
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| | Protocol Analysis Tools--for the last 11
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| they create problems that are not reality
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| | years.
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| based, resulting in testing artificial
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