| “When a flow meter, level gauge or other device | | | | where each item includes a picture, available sizes, |
| needs to be replaced, it needs to be done | | | | features, ratings and materials. Wolfe explains that |
| quickly,” says Ernst President, James Wolfe. | | | | each item is organized alongside its most closely |
| “Since our items last many years, replacement | | | | related product. “Even if a customer |
| records are sometimes hard to come by. | | | | doesn’t know the model number or name of the |
| We’ve done our best to simplify | | | | device needed, he/she can compare the device to |
| replacement,” he adds. | | | | our pictures and ratings to find the exact match. |
| According to Wolfe, visitors can either select by flow | | | | “If the pictures don’t work, there is a toll |
| control type (sight glass, sight flow indicators, flow | | | | free number, 888-463-7678 on every one of our |
| meters and totalizers, liquid level gauges and valves, | | | | pages, adds Wolfe. “We have trained customer |
| glass and gaskets, sight window, switches flow and | | | | support personnel on hand to walk customers |
| level, ejectors and eductors) or, if they have a model | | | | through the approval process. We’ll usually |
| number, they can go to a model number index. | | | | direct them to the product index page, then to the |
| With one click they can get a complete listing of the | | | | right portion of our catalog. In a couple of minutes |
| type of flow control device they need. | | | | customers are comparing their device to an exact |
| A click on any of the device names or model | | | | picture in our catalog. |
| number, takes them directly to an online catalog | | | | |