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Broadband Gets the Whip

In light of new guidelines due to bethey are getting. If it's significantly
brought into force early in 2008,lower than the speed originally quoted,
broadband providers could face legalthe customer has the option of switching
action if they do not give accuratefree to a different package or backing
information to customers when they signout of the deal with no penalties
up. This welcome ruling was put intoincurred.
motion by Ofcom, the technologyFor most of the broadband users in the
watchdog.UK, this ruling could not have come too
The rule mainly covers the question ofsoon. When Computeractive magazine did a
the connection speeds, which there hasstudy back in September 2007 it found
been some controversy over in recentthat 62% of people who used its
months. It was discovered that customersspeed-testing software were getting less
were paying for speeds advertised as 'upthan half the speed advertised by their
to' 8MB, 16MB or even 24MB, when in someISP. For example, on an '8MB'
cases were only getting perhaps aconnection, the actual average speed is
quarter of that.2.7Mbps. That's just a third of the
Providers argued that the 'up to'speed the customer would be paying for.
wording indicated that the advertisedIt can sometimes make a difference if
speed were only a maximum and not ayou pay a higher price. cheap broadband
guarantee, but Ofcom's stance was thatpackages tend to have a higher
it was misleading, and there was toocontention rate, which means you're
much difference between advertised andsharing your bandwidth with more people
actual. They have called for a 'typical'and therefore getting a slower speed.
speed to be shown instead - much likePaying a higher tariff can sometimes get
the typical APR on credit cards.you a lower contention, but you may need
The new code states that broadbandto ask about this as not all providers
providers must assess a customers lineadvertise it.
and give accurate, clear data as to whatIf you're unhappy with your current
speed they can expect from their line,connection speed, try and wait until
provide information about things thatthis new ruling comes into force before
can affect line speed, and also contactswitching ISP's. You may find you get a
them two weeks after the servicefaster speed and better deal.
installation to let them know what speed



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