| There are many variables to an internet | | | | cookies on their web browser. |
| connection. When a person first gets hooked | | | | |
| up to a broadband connection they may have | | | | Browser will not go any web page and says the |
| many questions and problems. | | | | user is not logged into the internet. |
| | | | |
| This is common and most of these worries are | | | | Sometimes this message can occur during peak |
| quite simple to solve or are really not a | | | | hours because the web page is too busy. |
| concern at all. It is a good idea for any | | | | Again a person should try a few different |
| first timer to read up on the commonly asked | | | | websites to see if it is related to the |
| questions of broadband users. | | | | internet, not their broadband connection. |
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| The following list explains these common | | | | If other web pages come up except one then it |
| issues or questions a first time user may | | | | is most likely just an internet problem, like |
| have. | | | | the website owner has too much traffic. If |
| | | | nothing comes up then a person should check |
| Download speeds not at a steady rate. | | | | over their connection. |
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| The first thing to do is to run a speed test. | | | | First they should unsure everything is hooked |
| | | | up and plugged in as it should be. If |
| A speed test can give a user an idea of their | | | | anything is not then they should hook it up |
| connection speed. It should be ran several | | | | and try accessing the website again. If |
| times at different times of day. Also a | | | | everything is fine then they should call |
| person should realize that the internet can | | | | their ISP for assistance. |
| become crowded or busy at certain times of | | | | |
| the day or certain days of the week. | | | | ADSL hardware is not synchronizing. |
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| Sometimes it is simply the internet, not the | | | | With ADSL the set up and installation process |
| broadband service that is running slow. A | | | | involves synchronizing the users connection |
| good way to test this out is to visit a few | | | | with the local exchange. If this does not |
| different websites. Websites used to high | | | | happen then the user will be unable to |
| traffic demands are usually able to keep up | | | | install and use the ADSL. |
| and rarely experience a slow down, so a | | | | |
| person should seek out a couple of these | | | | Before calling their ISP for help, a person |
| sites and compare them to lesser used sites. | | | | should check to ensure everything is |
| | | | connected and hooked up properly. The modem |
| If one loads faster than the other then it is | | | | should have three modes. The person should |
| likely an internet speed problem, not a | | | | try using each mode. |
| broadband speed problem. Additionally, a | | | | |
| person must be responsible for making sure | | | | These are three of the most common issues |
| their computer is set up to handle high | | | | users have when first starting with broadband |
| speeds of internet use. | | | | internet. |
| | | | |
| Every time a person visit's a website their | | | | After a while a person will automatically be |
| computer saves a bit of the information. To | | | | able to decide what steps to take to resolve |
| help keep their computer from being loaded | | | | an issue and will know when it is best to |
| down by information they should periodically | | | | call or not call their ISP. |
| clean their temporary files, history and | | | | |