| There are many variables to an internet connection. | | | | they should periodically clean their temporary files, |
| When a person first gets hooked up to a broadband | | | | history and cookies on their web browser. |
| connection they may have many questions and | | | | Browser will not go any web page and says the user |
| problems. | | | | is not logged into the internet. |
| This is common and most of these worries are quite | | | | Sometimes this message can occur during peak hours |
| simple to solve or are really not a concern at all. It is | | | | because the web page is too busy. Again a person |
| a good idea for any first timer to read up on the | | | | should try a few different websites to see if it is |
| commonly asked questions of broadband users. | | | | related to the internet, not their broadband |
| The following list explains these common issues or | | | | connection. |
| questions a first time user may have. | | | | If other web pages come up except one then it is |
| Download speeds not at a steady rate. | | | | most likely just an internet problem, like the website |
| The first thing to do is to run a speed test. | | | | owner has too much traffic. If nothing comes up |
| A speed test can give a user an idea of their | | | | then a person should check over their connection. |
| connection speed. It should be ran several times at | | | | First they should unsure everything is hooked up and |
| different times of day. Also a person should realize | | | | plugged in as it should be. If anything is not then they |
| that the internet can become crowded or busy at | | | | should hook it up and try accessing the website |
| certain times of the day or certain days of the | | | | again. If everything is fine then they should call their |
| week. | | | | ISP for assistance. |
| Sometimes it is simply the internet, not the | | | | ADSL hardware is not synchronizing. |
| broadband service that is running slow. A good way | | | | With ADSL the set up and installation process |
| to test this out is to visit a few different websites. | | | | involves synchronizing the users connection with the |
| Websites used to high traffic demands are usually | | | | local exchange. If this does not happen then the user |
| able to keep up and rarely experience a slow down, | | | | will be unable to install and use the ADSL. |
| so a person should seek out a couple of these sites | | | | Before calling their ISP for help, a person should |
| and compare them to lesser used sites. | | | | check to ensure everything is connected and hooked |
| If one loads faster than the other then it is likely an | | | | up properly. The modem should have three modes. |
| internet speed problem, not a broadband speed | | | | The person should try using each mode. |
| problem. Additionally, a person must be responsible | | | | These are three of the most common issues users |
| for making sure their computer is set up to handle | | | | have when first starting with broadband internet. |
| high speeds of internet use. | | | | After a while a person will automatically be able to |
| Every time a person visit's a website their computer | | | | decide what steps to take to resolve an issue and |
| saves a bit of the information. To help keep their | | | | will know when it is best to call or not call their ISP. |
| computer from being loaded down by information | | | | |